Position Summary:
Performance Improvement Consultants at Biome collaborate with both internal and external healthcare experts to elevate quality outcomes. These consultants are adept at data analysis, experienced in coordinating multi-stakeholder projects, provide top-notch customer service, and are experts at conveying data insights to varied stakeholder groups. Within our Performance Improvement team, they fine-tune, roll out, and support our solutions to cater to our clients’ clinical, operational, and financial objectives.
The ideal candidate will guide healthcare stakeholders by highlighting data-driven insights, conceptualizing and applying improvement measures, and leading initiatives using recognized project management practices. Required: Clinical background in cardiovascular care. Desired: Familiarity with lean six sigma and DMAIC techniques.
Essential Duties and Responsibilities:
- Analyze outcomes data to create performance improvement insights by collating relevant information, understanding themes/trends, and producing visually intuitive reports using graphic representation
- Present outcomes data to multidisciplinary key stakeholder groups
- Collaborate with colleagues in identifying quality of care issues, assist in conducting audits and gap analysis resulting in detailed work plans to achieve improvement
- Coordinate with appropriate management and stakeholders to ensure timlines are attainable and met
- Respond to requests for data from internal and external sources following developed protocols for release of information
- Maintain knowledge of current trends and development in cardiovascular services
- Collaborate internally and with customers from across several functional areas to understand key operational needs and translate these needs into creation of new product features and enhancements to existing product features
- Communicate regularly and effectively with project stakeholders
- Coordinate internal resources and clients for the flawless execution of multiple projects
- Oversee the drafting of committee agendas and records; establish and uphold a monitoring system to ensure prompt resolution of concerns.
- Undertake any other relevant tasks as directed
Qualifications Required:
- BA/BS in a related field from an accredited college or university.
- Three to five years of quality improvement experience is preferred, especially if related to cardiology, cardiovascular surgery, or vascular surgery
- Familiarity with the cardiovascular patient demographic
- Expertise in clinical operations, information systems, process enhancement, and quality-driven initiatives.
- Proficient in orchestrating team efforts to achieve set objectives
- Capable of presenting intricate data clearly to a variety of stakeholder groups
- Proficiency in gathering pertinent details, recognizing patterns, and generating visually engaging reports through graphical illustrations.
- Self-motivated with the capacity to work autonomously, demonstrating proactive initiative and a strong sense of responsibility
- Aptitude for deriving solutions through analytical and critical reasoning
- Skilled in devising action plans and recommendations for addressing challenges
- Superior interpersonal abilities, essential for articulating complex theoretical and technical notions to a diverse audience
- Advanced analytical capabilities vital for crafting solid recommendations and aiding in the enhancement and evaluation of care delivery systems, policies, and clinical practices
- Ability to work with and lead multidisciplinary teams in initiatives to facilitate implementation and measurement activities.
- Ability to integrate information across myriad settings with the goal of standardization (when appropriate), simplification, and reduction of non-value-added work and steps
- Ability to clearly communicate in written and oral situations
- Training and experience in health care quality and/or performance improvement frameworks (e.g., PDCA cycles) and practice
- Strong skills with digital tools including Word, Excel, PowerPoint, and Visio
- Excellent time management skills
- A creative approach to analytical problem solving and a relentless passion for quality
- Proven skills in developing great client relationships and entrepreneurial spirit/interest in working in a fast-growth environment
Work Environment:
Up to 25% travel
Department: Performance Improvement
Reports To: Vice President, Performance Improvement
